Improving the Patient / Provider Experience
The WIEUG Improving the Patient / Provider Experience Pillar
This strategic pillar plays an integral role in providing programs that highlight ways that we as a collaborative team can improve patient care coordination for our patients and improve efficiencies / decrease the workload for our providers. There are numerous programs under this pillar - including:
- Care Channel Coordination and Technology integration
- Advanced Care Planning
- Artificial Intelligence in Healthcare
- Revenue Cycle Optimization
- Ax the Fax
WHY DOES THIS MATTER?
Interoperability is more than just improving the exchange of data between systems - it also improves internal workflows for your providers and patients. The purpose of this program is to examine how we can improve communications between external providers and optimize our connections with patients. This program has it's eye on the environment and efficiency! Let's decrease paper waste and manual scanning / abstracting workflows! Let's look for ways to improves care coordination and efficiencies across partners for shared patients! This program strives to improve the overall shared patient experience, while also ensuring that provider efficiency and satisfaction remain high priority goals for each solution presented.
WHO SHOULD ATTEND?
All of the sessions in this program are open to anyone and we encourage you to review the session details to determine which sessions would be beneficial or interesting for you to join. Some of these (like SER, Ax the Fax, Advanced Care Planning, Cancer outcomes and SDOH) are more project like in nature and consistent participation is encouraged, while others (like Care Channel Coordination / Technology Integration, Rev Cycle Optimization and AI in HCOs) are meant to be more ala carte in nature and can be chosen based on your interests at the session level.
➢ This is a program that goes outside of Interoperability and so has a wide breadth of roles that may be interested / included.
➢ Don’t be shy – join a session today to hear a spectrum of perspectives across a variety of topics!
WHAT IS THE TIMING / CADENCE?
• The majority of these sessions follow a quarterly or monthly cadence and there is no end in sight for what we can discuss.
• Most have already begun, but it’s not too late to join.
WHAT GROUPS WILL MEET?
This program will include separate teams that:
✓ Standardize our communication methods for trading partner communications with a goal of increasing the number of external messages received per org (reduction of phone calls / improved provider efficiency) and CERM referrals sent between trading partners.
✓ Beginning with foundation build improvements, create a new workgroup to clean up SER records to decrease provider address issues
✓ Identify ways that, through standardization, cross channel and technology workflows are improved to support greater transparency between providers and patients.
✓ Optimize the revenue cycle through payer platform standardization; technology integration; and internal workflow optimization.
✓ Create a regional advanced care planning workflow to ensure terminology and doc types are consistent across trading partners.
✓ Improve cancer outcomes by developing consistent provider and patient communication strategies (in partnership with Exact)
IMPROVING THE PATIENT / PROVIDER EXPERIENCE NOTES AND DOCUMENTS
- OPTIMIZING OUTSIDE MESSAGING TRAINING TEMPLATE
- OUTSIDE MESSAGING SBAR
- OUTSIDE MESSAGING - AX THE FAX BUILD CHECKLIST
- PATIENT SEARCH RECOMMENDATIONS - APPROVED REGIONAL RECOMMENDATIONS
- SER / Provider Directory Optimization focus Team
- Ax the Fax Focus Team
- Care Channel Coordination / Tech Integration Focus Team
- AI in HCOs Focus Team
- Rev Cycle Optimization Focus Team
- Advanced Care Planning Focus Team
- Cosmos Datathons Event Team
- SDOH Focus Team
