Optimizing Patient Billing with Epic to Modernize the Patient Experience and Drive Higher Collections
Patient responsibility continues to be a larger portion of the overall revenue pie due to increasing deductibles, coinsurance, and copays and the tools available to support patient billing in Epic have expanded significantly in recent years. Key considerations in reducing unpaid balances and decreasing the time to collect include affordability and meeting the patient where they are. In this session, we will discuss how to complement and optimize these tools to drive more digital adoption with a unified, modern, and efficient patient financial experience.
What you will learn:
· How to complement communication through Hello World with personalized, intelligent outreach and extending interaction options to voice
· Ways to manage your cards on file to drive continuous payment plans and shift the burden of wallet maintenance away from the patient
· Tying the digital world with the print world, providing a unified experience regardless of how your patients prefer to receive their statements
· Strategies to improve preservice collections and financial assistance screening
TEK Systems partners with so many of our amazing WIEUG organizations and we are so thankful for their continued support!!
Our people, our customers and our communities are at the center of everything we do. They fuel our passions, our innovation and our investments. As partners in transformation, we value trust, high ethical standards and being a socially responsible corporate citizen. We’re intentional about building a company that represents the communities where we work and live. We invest in nurturing and developing a new generation of trailblazers for whom diversity is a core strength and asset, and we help like-minded organizations do the same. A new world of opportunity awaits. Let’s seize it together.
On a side note: TEK Systems is presenting at our February AI session! Learn from their corporate leads on the world of AI and how it is impacting patient’s expectations of how care is supported by AI and end-users expectations of how AI eases workflow burden while making care decisions “smarter.”
TEK Systems partners with many WIEUG organizations, including
Harmony HIT is partnering with WIEUG as a lead sponsor of our Data Management Optimization Focus Team and as Corporate Sponsor. If you missed their excellent presentation in 2025, don’t worry! They will be supporting our teams as we kick off a new series dedicated to optimizing the historic and archived data already stored on your servers! Read on to hear more about Harmony HIT and what they can offer to your organization.
Harmony Healthcare IT is a data management firm that moves and stores patient, employee and business records for healthcare organizations. Vital information is preserved and managed in a way that keeps it accessible, usable, interoperable, secure, and compliant. Whatever the legacy data needs – we get it done. That includes offerings around the lifecycle of data, ranging from application portfolio rationalization to data extraction, migration, conversion, retention, integration and destruction.
Harmony HIT is a partner of several WIEUG member organizations including:

Hello Members!
Madison Magazine recently recognized Cardamom as the No. 1 Best Place to Work in the Madison area in the small business category, highlighting its rapid growth, inclusive culture, and community commitment.
For more information and to read the announcement on Cardamom's website click HERE.
Congratulations Cardamom on receiving this designation!