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KLAS First Look Report Shows Strong Early Results for TrustCommerce Cloud Payments
Partner News

A new KLAS First Look Report highlights strong early customer satisfaction with Cloud Payments by TrustCommerce, citing high marks for product quality and operational efficiency. Built to address fragmented payment systems and EHR integration challenges, the secure, next-generation platform is helping healthcare organizations streamline payments and improve the patient experience. “Read more”

Source: KLAS Research First Look report: Cloud Payments by TrustCommerce 2025: Enabling Seamless & Reliable Patient Payments Through Cloud-Based Solutions (December 2025).

Join TrustCommerce for their Webinar on February 11, 2026
Partner News

Hello WIEUG Members!!

We would like to draw your attention to TrustCommerce's February 11th Webinar: Creating a Seamless Patient Payment Experience with Epic: Secure, Flexible, and Connected. Please read on for an introduction to this amazing session!

Patients expect convenience and choice when it comes to paying for care. Delivering a seamless, retail-like payment experience can improve satisfaction and boost collections. This session explores how to create a consistent payment experience, with TrustCommerce, across every Epic touchpoint. Learn how to leverage tokenization for secure card-on-file payments, with tokens that can be shared across locations and touch points, and offer flexible payment plans that enhance convenience and efficiency.

What You’ll Learn:

· Create a unified payment experience with Epic: Enable flexible payment options including digital wallets, like Apple Pay and Google Pay, across MyChart, Resolute, Welcome, and more.

· Actively manage your cards on file: Use comprehensive tokenization management to keep cards up to date for patient convenience, making payment plans continuous, and maximizing card on file workflows.

· Thinking about payments beyond Epic: Not all of your payments happen within Epic. Learn strategies for adding on IVR payments, internal payments for CME classes, parking, and more.

IT'S LIVE: A STANDARD EPIC VA ISSUE ESCALATION TEMPLATE AND WORKFLOW

THE WIEUG, EPIC AND VA JHIE COLLABORATION IS EXCITED TO UNVEIL A STANDARD ISSUE ESCALATION TEMPLATE THAT CAN BE USED BY ALL EPIC CUSTOMERS!!
A huge thank you to the following organizations and staff for participating in the launch of this standardized workflow: Advocate - Fred Brodsky; Emplify - Julie Hilbers; Froedtert - Jackie Walsh and Shane Bretza; GHC-SCW - Kevin Bricker; HSHS - Dan Bishop and Tiffney Compton; ProHealth - Michael Schatzman; ThedaCare; Jessica Cleveland and Bastia Looker; UnityPoint - Joe Hamilton, Elizabeth Niebuhr, Tina Swift; UW Health - Mariah Rathkamp; Epic - Ethan Bruha; The VA JHIE Team - Nova Manosca, Aaron McCalmont, Skyler Wittman

NEW PLATINUM PARTNER!!!! TEK SYSTEMS!
Partner News

Let me be the first to welcome a partnership with a fabulous vendor partner to many of you....  TEK Systems!!!  They have joined our organization as platinum partners and for those of you who haven't had the pleasure in working with them, please read further to learn more about them and the member organizations that support!

Our people, our customers and our communities are at the center of everything we do. They fuel our passions, our innovation and our investments. As partners in transformation, we value trust, high ethical standards and being a socially responsible corporate citizen. We’re intentional about building a company that represents the communities where we work and live. We invest in nurturing and developing a new generation of trailblazers for whom diversity is a core strength and asset, and we help like-minded organizations do the same. A new world of opportunity awaits. Let’s seize it together.

WIEUG Connections: ​​​​​​​Advocate Aurora, Ascension, Aspirus, Bellin, Children’s, Froedtert, Group Health Cooperative, HSHS, Prohealth, QuadMed, SSM, Thedacare, Meriter, UW Health, Gundersen